MACK GENTLEMEN'S GROOMING LTD
TERMS OF SERVICE
Introduction
These Terms together with the Website Terms and Conditions of Use set out the agreement (“Terms”) between you and Mack Gentlemen’s Grooming Ltd (“MGG”), a company registered in England and Wales with registered number is 11358383. Our principal trading address is Mack Gentlemen’s Grooming 50 High Street Llandaff Cardiff CF5 2DZ. We are not VAT registered.
Please read the Terms carefully as they govern our relationship with you in relation to this site and your purchase of product(s) from the site. If you have any questions about them or do not wish to accept them, please contact us at info@kelvie.co.uk before continuing.
This site is operated by MGG. Throughout the site, the terms “we”, “us” and “our” refer to MGG. MGG offers this site, including all information, tools and services available on this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here. You may only use this site on and subject to the Terms. By clicking the "I Accept" button on this web page you confirm that you have read and understood these Terms and you signify your acceptance of them. Please understand that if you refuse to accept the Terms you will not be able to order any products.
You may have other statutory rights, and these Terms do not affect these except if the two are inconsistent. If this is the case then these Terms will override any other rights which you may have, unless this is not permitted by law. Your statutory rights are unaffected.
You can contact us by email at info@kelvie.co.uk or by telephone on 02921 850035.
To purchase from us you must be 18 or over and resident in the UK. For online purchases, we can only ship to the UK.
How your contract with us is formed
1.1 Orders are submitted via the site in the following way:
· Once you are ready to make a purchase, click on ‘add to Shopping Cart to add the product you wish to purchase to your Shopping Cart. Then proceed by clicking ‘proceed to
purchase’ to log into our secure servers to complete your order.
· You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged and you will be able to review
these charges before you place your order), confirm your address and input your payment details. You may check and correct any input errors in your order up until the point at
which you submit your order by clicking on the ‘Pay Now' button.
· There will be an alternative option to collect product(s) purchased from the site from Mack Gentlemen’s Grooming 50 High Street Llandaff Cardiff CF5 2DZ instead of having
product(s) delivered and such collection must be made during normal working hours that MGG is open for business.
· It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please call us.
· We will then send you a confirmatory email to acknowledge that we have received your order. This is sent out automatically by us to the email address you submit via the site with
your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer by you to buy the Product(s) at the price set out in the order.
· All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept your order. You do, however, acknowledge that by
clicking on the ‘Pay Now' button, you enter into an obligation to pay for the product(s) in the event your order is accepted by us.
· After sending you the acknowledgment email we will check to make sure we are able to fulfil your order. Where we accept your order, we will confirm such order by sending you a
second email confirming your order, confirming dispatch of the product(s) to the delivery address you have requested and giving you estimated timescales for delivery. This is sent
out automatically by us to the email address you submit via the site with your order. At this point we will process the payment details you have given to us to take payment for your
order. For all “click and collect” orders where you collect your item at Mack Gentlemen’s Grooming 50 High Street Llandaff Cardiff CF5 2DZ, payment for these orders will be
processed when the product(s) are available for collection. By sending you the dispatch/collect email and thereby confirming and accepting your order, the contract between us
(“Contract”) is formed. After entering into the Contract, we will be under a legal duty to supply you with product(s) that are in conformity with the Contract.
· The Contract will relate only to those product(s) whose dispatch/collection has been confirmed in the dispatch/collection email. We will not be obliged to supply any other product(s)
which may have formed part of your order until the availability of such products has been confirmed by a dispatch/collection email.
· You should check both the confirmatory email and the dispatch/collection email for accuracy and let us know immediately if there are any errors.
· If there are any problems with your order, you will be contacted by a representative of MGG.
· Prices and delivery costs are liable to change at any time, but changes will not affect orders which we have already confirmed in a dispatch/collection email.
General Conditions
2.1 We reserve the right to refuse service to anyone for any reason at any time. You understand that your data (not including credit card information), may be transferred unencrypted
and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information
is always encrypted during transfer over networks.
2.2 Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
3.1 The site may contain certain information which is out of date or not current. We reserve the right to modify the contents of the site at any time; we have no obligation to update
any information on the site.
Prices and Modifications to the Prices
4.1 The price of the product(s) is in pounds sterling (£)(GBP) and includes VAT at the applicable rate (where VAT is charged) but does not include the cost of delivering the goods if
you want delivery costs and any carrier bags.
4.2 Prices for our products are subject to change without notice.
4.3 We reserve the right at any time to modify or discontinue product(s) without notice at any time.
4.4 We shall not be liable to you or to any third-party for
4.4.1 any modification, price change, suspension or discontinuance of any product(s)
4.4.2 any modification, change to or the availability of this site.
Products
5.1 Certain products may be available exclusively online through the site. These products may have limited quantities and are subject to return or exchange only according to our
Return Policy.
5.2 We have made every effort to display as accurately as possible the colours and images of our products as they appear in reality. We cannot guarantee that your computer
monitor's display of any colour will be accurate.
5.3 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the
event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order
was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We may exercise this right on a
case-by-case basis.
5.4 All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
Any offer for any product(s) made on this site is void where prohibited. We do not warrant that the quality of any product(s) purchased or obtained by you will meet your
expectations.
Distance Selling - Cooling Off and the Right to Cancel
6.1 You can cancel the Contract within 14 days without giving any reason. However, for some product(s) you do not have the right to cancel or you may lose the right to cancel in
certain circumstances. This is further explained in clause 6.5 below.
6.2 The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives the product(s) under the Contract.
6.3 If you want to cancel the Contract, you must let us know. You can do this by
6.3.1 filling out the model cancellation form (model cancellation form]) and sending it to Mack Gentlemen’s Grooming Ltd 50 High Street Llandaff Cardiff CF5 2DZ; or
6.3.2 contacting us by email, post or telephone using the following contact details: Mack Gentlemen’s Grooming Ltd 50 High Street Llandaff Cardiff CF5 2DZ .
E-mail: info@kelvie.co.uk
6.4 To meet the cancellation deadline, it is sufficient for you to send your cancellation request before the cancellation period has expired.
6.5 You do not have the right to cancel in respect of the following product(s) and will not be entitled to a refund:
6.5.1 product(s) received sealed for health protection or hygiene reasons (e.g. personal care product(s)) once you remove or break the seal; or
6.5.2 product(s) that are made to your specifications or which are clearly personalised.
6.6 Clause 6.5 does not affect the rights you have if your product(s) are faulty. These are set out in the MGG return policy.
Effects of cancellation
7.1 If you cancel the Contract, we will refund all payments received from you, including the cost of delivery. We will only refund the cost of standard delivery, even if you chose a
more expensive delivery option. If the right to cancel does not apply to the product(s), you will not be entitled to a refund unless they are faulty.
7.2 We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of your handling of the goods in a way beyond what is necessary to
establish the nature, characteristics and functioning of the goods (e.g. beyond what might reasonably be permitted in a shop).
7.3 We will issue the refund within:
7.3.1 14 days after the day we receive the product(s) back from you; or
7.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the product(s); or
7.3.3 if no product(s) have been supplied, 14 days after the day on which you told us that you want to cancel this contract.
7.4 We may withhold the refund until we have received the product(s) back or you have supplied evidence of having sent the goods back, whichever comes first.
7.5 If you have received product(s) s in connection with the Contract:
7.5.1 you must send the product(s) back without undue delay and in any event within 14 days from the day on which you told us that you want to cancel the Contract. The deadline is
met if you send back the product(s) before the 14-day period has expired;
7.5.2 you will have to bear the direct cost of returning the product(s); and
7.5.3 you are only liable for any diminished value of the product(s) resulting from your handling of the goods in a way beyond what is necessary to establish the nature, characteristics
and functioning of the product(s).
User Comments, Feedback and Other Submissions
8.1 If, at our request, you send certain specific submissions or without a request from us you send or publish any creative ideas, suggestions, proposals whether online, by email, by
mail, or otherwise in relation to product(s) ordered from the site or the despatch of product(s) following an order or generally services provided by MGG (collectively, 'comments'),
you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments. We are and shall be under no
obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
8.2 We may, but have no obligation to, monitor, edit or remove content from this or any other review site that we determine in our sole discretion are unlawful, offensive, threatening,
libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
8.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further
agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way
affect the operation of this or any related site. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to
the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments
posted by you or any third-party.
Personal Information
9.1 When you visit the site, we may collect certain information about your device. As you browse the site, we may collect information about the individual web pages or products that
you view, what sites or search terms referred you to the site, and information about how you interact with the site. We refer to information as “Device Information”.
9.2 We may collect Device Information using the following technologies for the purpose of developing the site and for optimising ease of use of the site:-
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
“Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
9.3 Additionally when you place an order or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping
address, email address, and phone number. We refer to this information as “Order Information”.
9.4 When we talk about “Personal Information”, we are talking both about Device Information and Order Information.
9.5 We use the Order Information that we collect generally to fulfil any orders placed through the site (arranging for shipping and providing you with invoices and/or order
confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud.
9.6 We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our
customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
9.7 We may also share your Personal Information to comply with applicable laws and regulations.
9.8 If you are a British Citizen or a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected,
updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
9.9 If you are a British Citizen or a European resident we note that we are processing your information in order to fulfil contracts we might have with you (where you make an order
through the site).
9.10 When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Errors, Inaccuracies and Omissions
10.1 Occasionally there may be information on the site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers,
product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel
orders if any information in the site or on any related site is inaccurate at any time without prior notice (including after you have submitted your order).
10.2 We undertake no obligation to update, amend or clarify information in the site or on any related site, including without limitation, pricing information, except as required by law.
Indemnity
11.1 You agree to indemnify, defend and hold harmless MGG, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and
employees, harmless from any claim or demand, including reasonable legal costs, made by any third-party due to or arising out of your breach of these Terms or or your violation
of any law or the rights of a third-party.
Severability
12.1 In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted
by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other
remaining provisions.
Termination
13.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
13.2 These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us.
13.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the site or any part of it.
Entire Agreement
14.1 The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
14.2 These Terms and any policies posted by us on the site constitutes the entire agreement and understanding between you and us and govern your use of the site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Governing Law
14.1 These Terms and any separate Contracts whereby we provide you product(s) shall be governed by and construed in accordance with the laws of England and Wales.
Changes to Terms of Service
15.1 You can review the most current version of the Terms at any time at this page Terms of Service
15.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our site. It is your responsibility to check our
site periodically for changes. Your continued use of our site following the posting of any changes to these Terms constitutes acceptance of those changes.